Effective date: July 4, 2026   Last updated: July 4, 2026

These Terms of Service ("Terms") govern your access to and use of Praxala, provided by Praxala . By using Praxala you agree to these Terms.

1. The service

Praxala is a multi-tenant business platform that includes CRM, field service, website and content management, a customer portal, and AI features. We may update or improve the service over time.

2. Accounts and eligibility

• You must provide accurate account information and keep your credentials secure.
• You are responsible for activity under your account.
• You must be authorized to enter into these Terms on behalf of your organization.

3. Acceptable use

You agree not to misuse the service, including: violating laws; sending unlawful or unsolicited messages; infringing intellectual property; attempting to breach security; or interfering with other customers.

4. Fees and billing

Paid plans are billed per the pricing in effect at purchase. Billing terms: monthly/annual, automatic renewal if not cancelled 30 days prior, refunds within the first 30 days only, and applicable US state taxes.

5. Trial

Trials are provided as-is for evaluation and may be changed or ended at our discretion. 60-day free trial with our business license, up to 5 users. Trial license period and trial user base may vary based on use case.

6. Your data and ownership

You own your data. You can export it at any time. We process your data to provide the service and per our Privacy Policy. We do not sell your data.

7. Third-party services and AI keys

Praxala supports bring-your-own AI provider keys with budget controls. You are responsible for your use of third-party services and any associated costs. Third-party terms apply to those services.

8. Intellectual property

We retain all rights in the Praxala software and brand. These Terms do not grant you rights in our intellectual property except the limited right to use the service.

9. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind to the extent permitted by law.

10. Limitation of liability

To the extent permitted by law, our aggregate liability is limited.

11. Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these Terms or to protect the service. On termination you may export your data for a reasonable period, no longer than 45 days after termination notice has been received.

12. Changes to these Terms

We may update these Terms and will notify you of material changes. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules.

14. Contact

Questions about these Terms: support@praxala.com